Frequently Asked Questions
Trusted by top celebrities, Shoenami Sneaker Specialists curates the best selection of hype and authentic sneakers sourced from authorized retailers and thoroughly screened resellers from around the globe.
Your order will be shipping from Pasig City, Metro Manila (NCR), Philippines.
We accept payments through:
1) BPI/BDO/UnionBank (Bank Deposit/Online Transfer)
2) LBC Cash On Delivery (COD)
3) LBC Branch Cash On Pick Up (COP)
4) GCash (Contactless for Your Convenience)
5) *Credit/Debit Card (Via PayPal and PayMongo)
6) BillEase - Wear Now, Pay Later (via PayMongo)
*For the protection of our customers, debit/credit card orders may be subject to payment verification. We want to ensure that every order that we ship out was authorized by the cardholder. If your order is placed on hold, we will reach out to you right away to ensure that the delays are minimal.
All products listed on our site are 100% guaranteed authentic/original/legit. They are sourced from authorized retailers who are mainly based in Europe and the United States. We also buy from thoroughly screened and trusted resellers since some pairs are not available in retail stores anymore. You can learn more here.
Similar to products sold at your nearby local shopping mall, all of our products are also brand new and in good condition unless stated otherwise. Our advantage is that we don't have a physical store so our products are less likely to be touched, fitted, and exposed to sunlight.
Yes, all the products shown on the website are in-stock and ready to ship. We make sure that the quantity available on the website matches our actual stock to ensure a smooth online shopping experience.
We can guarantee that what you see on the website is what you will receive. We back this up with our 7-day return/exchange policy. If you believe the picture on the website does not match what you've received, you can return your order for a full refund. Please see our return policy below for the complete details.
We offer a 7-Day Return/Exchange Fit Guarantee. Simply contact us and a Sneaker Specialist will guide you on sizing.
Same day delivery may be accepted depending on our delivery load. Please contact us to see if it's possible. Rush shipping rates are as follows:
Metro Manila = P400
Bulacan, Cavite, Laguna, Rizal = P600
Shoenami Express = Delivered in 2-3 working days.
LBC Express = Delivered in 2-6 working days.
Metro Manila = P300 per Sneaker
Provincial = P400 per Sneaker
Other small products: Metro Manila/Provincial = P150
Our return policy is as follows:
- Return requests must be submitted within 7 days after your order has been delivered.
- Items(s) must be shipped to Shoenami within 3 days after approval.
- Customers are responsible for return shipping. For your protection, we suggest using a carrier that provides tracking information such as LBC.
- Item(s) must be unworn, in the original condition received, and with tags attached if applicable. The box must also be in the same condition as received. The shoe box is part of the item, please make sure it is safely packed in an extra shipping carton so that it doesn’t get damaged during shipping.
- Once your return is received, you will be notified and issued a refund.
Simply send us a message on Facebook and tell us your order # to initiate the return process.
If you've purchased an incorrect size, or you are not satisfied with your purchase, please contact us to submit a return request for a refund. You may then use that refund to purchase the correct size or a completely different pair, subject to availability.