** Updated as of June 4, 2021 (This listing will be deleted once position is filled) **
Customer Service Representative (CSR, Work From Home, Full-Time)
Shoenami is fueled by our customers’ success. Our CSR team is committed to constantly raising the bar on customer satisfaction by actively listening to our customers and improving on processes to serve our customers better.
Who We Are
- Mission: Shoenami exists to share the passion for sneakers
- Vision: To become your go-to supplier for hype and non-hype authentic sneakers
Our Core Values
- Continuous Improvement/Innovation
- Accountability and Integrity
- Commitment to Customers
- Simplify and Do More With Less
- Lives within Greater Metro Manila (preferably near Pasig/Rizal)
- Graduate of any 4 year course
- Exceptional English verbal and written communication skills
- Own computer/laptop with a stable internet connection
- Experience in customer service/sales is a plus!
- Patient, Detail-Oriented, Organized
- Interested on sneakers and hype culture
- Punny and a little weird
- Loves online shopping!
What you’ll be doing:
- Attend to at least 50-70 inquiries per work day
- Generate sales by recommending/offering products (product knowledge)
- Take orders, calculate charges, and process billing or payments when needed
- Record details of customer touch points and actions taken
- Confirm orders and shipping details
- Process and keep track of orders to be able to update customers
- Track returns and exchanges
- Actively look for ways to improve our processes
- Willing to work in shifts and on weekends and holidays if necessary
- Other similar tasks may be assigned when needed
- No need to follow a script, just be your genuine self
- We do not up-sell or hard sell, we help our customers find what they need
Are you the right fit?
- Are you self-motivated with high standards?
- Always looking for a better way of doing things?
- Passionate about creating a positive impact?
- Eager to learn and contribute?
- Looking for a challenge and want to take ownership and responsibility?
Then let’s talk!
- Send your resume/CV and cover letter to firstname.lastname@example.org with the subject “I’m a self-starter passionate about sneakers!”. Also include the top 3 online brands where you like to shop (excluding Lazada/Zalora/Shopee).
- Please be patient as we review your application. We'll definitely reach out if we think it’s a great match!
- We appreciate your interest and we’re looking forward to working with you :)