Customer Service

Updated as of Nov. 7, 2022.

Customer Service (Entry Level, Full-Time, Work from Home)

The customer service position actively listens to the customer, answers inquiries, solves problems, recommends products, and records transactions. These sneaker experts also help sell products by doing admin work (during off-season).

Who We Are:

  • Mission: Shoenami exists to share the passion for sneakers
  • Vision: To become your go-to supplier for hype and authentic sneakers

Our Core Values:

  • Continuous Improvement - Eliminate problems, remove waste, and inefficiency
  • Accountability and Integrity - Always doing what we say, sometimes more, never less
  • Operational Excellence - Create long-lasting value instead of short-term boosts
  • Frugality and Resourcefulness - Do more with less
  • Gratitude and Positivity, also PUNny and a little wEirD - Enjoy your work, appreciate the little things, celebrate small wins, and have fun! :)

Our History:

  • From 2014 to 2019, Shoenami was being managed by only 2 people (we rarely have open positions so take advantage of this opportunity, sneaker-friend!)
  • In March of 2014 we sold our first sneaker, the Nike Roshe Run 'Black/Sail', for Php 4,500 thru a meet-up in McDo beside DLSU-M.
  • On April 27, 2016, we've had our first celebrity endorsement from Yassi Pressman (adidas Ultra Boost 1.0 'Wool Grey')

    Minimum Qualifications:

    • Graduate of any four-year course
    • Experience in customer service is a plus!
    • Excellent written and oral English communication skills
    • Own computer or laptop and quiet place to work
    • Stable internet connection
    • Must be organized, patient, and diligent
    • Interested in sneakers and hype culture
    • Loves online shopping!

      What you’ll be doing:

      • Attend to at least 50-70 inquiries per work shift
      • Inquiries are mostly through chat but applicant must be willing to do voice whenever necessary
      • Generate sales by recommending/offering products (product knowledge)
      • Take orders, calculate charges, and process billing or payments when needed
      • Record details of customer touch points and actions taken
      • Confirm orders and shipping details 
      • Process and keep track of orders and proactively update customers
      • Track returns and exchanges
      • Willing to work in shifts and on nights, weekends, and holidays

      What our previous/current teammates say about us:

      • "Very chill, in a way that there is minimal supervision and no micro-management." from Cherith
      • "Personally, I learned so much because of Shoenami. Through your patience, I’ve gotten used to the process and have been able to effectively contribute sometimes. Making less and less mistakes makes me feel proud of myself as well." from Kristine
      • “If you ever get lucky enough to be hiring people, make sure you're hiring people that not only you can teach, but make sure you're hiring people who are also going to teach you things.” from Jeff Bezos
      • "Thank you so much, Shoenami! Thank you for this experience and for letting me work with Shoenami Fam! Will never forget all the learnings esp. that this is my first job since I graduated. Hehe" from Tricia

      Are you the perfect fit? (pun intended)

      • Are you self-motivated with high standards?
      • Always looking for a better way of doing things?
      • Passionate about creating a positive impact?
      • Strong appetite for learning and eagerness to contribute?
      • Looking for a challenge and hungry to take ownership and responsibility?

      Up for the challenge? Then let’s talk sneakers!

      1. Send your portfolio, resume, and cover letter to careers@shoenami.com.ph with the subject “I'm an organized, patient, and diligent customer service representative!”
      2. In the body of the email, share your top 3 sneakers and why you love them.
      3. In addition to #2, there is also 1 thing wrong with this job posting, tell us what that single error is in 1 sentence ("The error is that...", optional).
      4. Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.

      NOTE: From 2014 to 2020, Shoenami was being managed by only 2 people (we rarely let people join so take advantage of this opportunity, sneaker-friend!)